GM, Luxury Restaurant at Iconic Chicago Hotel

Fairmont; Chicago (IL); On-site; USD 94,000 - 105,000; Full time

Benefits offered by this job

Complimentary upgrades

Discounted stays across properties

Dining and wellness discounts

Job summary

Fairmont Chicago, Millennium Park is seeking a General Manager of Toro to drive the dining experience with strong leadership and a focus on exceptional guest service. You will lead the restaurant’s operations, coach a large team, and ensure luxury standards are consistently met.

You will oversee financial performance, budgeting, labor, and inventory while collaborating with the Executive Chef to deliver seamless food and beverage operations.

Qualifications

• Minimum 5 years of restaurant management experience, preferably in luxury hotel or upscale dining.
• Proven success leading large, diverse teams in a high-volume environment.
• Strong understanding of restaurant financials, budgeting, forecasting, and P&L management.
• Excellent communication, organizational, and interpersonal skills.
• Experience working in a union environment is preferred.
• ServSafe Food Manager and BASSET Certification (or ability to obtain).

Responsibilities

• Lead all day-to-day restaurant operations to ensure exceptional guest experiences and operational excellence.
• Inspire, coach, and develop a high-performing team through hands-on leadership.
• Foster a positive, inclusive, and respectful workplace culture while maintaining high colleague engagement.
• Ensure LQA, luxury hospitality, and brand service standards are consistently executed.
• Drive guest satisfaction by actively engaging with guests, resolving concerns, and creating memorable dining experiences.
• Recruit, train, mentor, and retain top talent while supporting career development.
• Manage labor productivity, scheduling, payroll, and staffing levels to achieve financial goals.
• Analyze financial performance including revenue, food cost, beverage cost, labor cost, and profitability; develop action plans to improve results.
• Maintain strict compliance with health, safety, sanitation, and liquor regulations.
• Oversee inventory management, ordering, and cost controls to minimize waste and maximize profitability.
• Collaborate with the Executive Chef and culinary leadership to deliver seamless food and beverage operations.
• Lead daily pre-shift meetings and communicate operational priorities effectively.
• Ensure consistent execution of service standards, SOPs, and quality assurance initiatives.
• Build strong relationships with hotel departments to ensure seamless guest experiences.
• Effectively manage employee performance through coaching, recognition, corrective action, and performance evaluations.
• Utilize POS systems, reservation platforms, and reporting tools to monitor business trends and operational performance.
• Demonstrate strong conflict resolution and decision-making skills in a fast-paced environment.
• Champion continuous improvement by identifying opportunities to enhance service, efficiency, and profitability.
• Maintain a visible leadership presence on the restaurant floor during peak business periods.

Skills

Restaurant management

Team leadership

Financials (P&L)

Communication

Union experience

ServSafe / BASSET certs

Job description

Fairmont Chicago, Millennium Park is seeking a General Manager of Toro to drive the dining experience with strong leadership and a focus on exceptional guest service. You will lead the restaurant’s operations, coach a large team, and ensure luxury standards are consistently met.

You will oversee financial performance, budgeting, labor, and inventory while collaborating with the Executive Chef to deliver seamless food and beverage operations.