General Manager — Luxury Hotel Dining

Fairmont Hotels & Resorts; Chicago (IL); On-site; USD 94,000 - 105,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&R

Special dining and wellness discounts

Job summary

Fairmont Chicago, Millennium Park is seeking a General Manager of Toro to lead our dining program. You will drive exceptional guest experiences, manage a high-volume operation, and build a cohesive, high-performing team in a luxury hotel setting.

The role requires at least five years of restaurant management, strong financial acumen, and a commitment to service standards. Compensation ranges from $94,000 to $105,000 annually, with comprehensive colleague benefits and visa eligibility.

Qualifications

• Minimum 5 years of restaurant management experience, with luxury hotel or upscale dining experience preferred.
• Proven success leading large, diverse teams in a high-volume environment.
• Strong understanding of restaurant financials, budgeting, forecasting, and P&L management.
• Excellent communication, organizational, and interpersonal skills.
• Experience working in a union environment is preferred.
• ServSafe Food Manager and BASSET Certification (or ability to obtain).

Responsibilities

• Lead all day-to-day restaurant operations to ensure exceptional guest experiences and operational excellence.
• Inspire, coach, and develop a high-performing team through hands-on leadership and accountability.
• Foster a positive, inclusive, and respectful workplace culture while maintaining high colleague engagement.
• Ensure LQA, luxury hospitality, and brand service standards are consistently executed.
• Drive guest satisfaction by actively engaging with guests, resolving concerns, and creating memorable dining experiences.
• Recruit, train, mentor, and retain top talent while supporting career development.
• Manage labor productivity, scheduling, payroll, and staffing levels to achieve financial goals.
• Analyze financial performance including revenue, food cost, beverage cost, labor cost, and profitability; develop action plans to improve results.
• Maintain strict compliance with health, safety, sanitation, and liquor regulations.
• Oversee inventory management, ordering, and cost controls to minimize waste and maximize profitability.
• Collaborate with the Executive Chef and culinary leadership to deliver seamless food and beverage operations.

Skills

Restaurant management

Team leadership

Budgeting & P&L

Communication

Union environment

Tools

ServSafe Food Manager

BASSET Certification

Job description

Fairmont Chicago, Millennium Park is seeking a General Manager of Toro to lead our dining program. You will drive exceptional guest experiences, manage a high-volume operation, and build a cohesive, high-performing team in a luxury hotel setting.

The role requires at least five years of restaurant management, strong financial acumen, and a commitment to service standards. Compensation ranges from $94,000 to $105,000 annually, with comprehensive colleague benefits and visa eligibility.