General Manager, Toro

Fairmont Hotels & Resorts; Chicago (IL); On-site; USD 94,000 - 105,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & R&R

Special dining and wellness discounts

Job summary

Fairmont Chicago, Millennium Park is seeking a General Manager of Toro to lead our dining program. You will drive exceptional guest experiences, manage a high-volume operation, and build a cohesive, high-performing team in a luxury hotel setting.

The role requires at least five years of restaurant management, strong financial acumen, and a commitment to service standards. Compensation ranges from $94,000 to $105,000 annually, with comprehensive colleague benefits and visa eligibility.

Qualifications

• Minimum 5 years of restaurant management experience, with luxury hotel or upscale dining experience preferred.
• Proven success leading large, diverse teams in a high-volume environment.
• Strong understanding of restaurant financials, budgeting, forecasting, and P&L management.
• Excellent communication, organizational, and interpersonal skills.
• Experience working in a union environment is preferred.
• ServSafe Food Manager and BASSET Certification (or ability to obtain).

Responsibilities

• Lead all day-to-day restaurant operations to ensure exceptional guest experiences and operational excellence.
• Inspire, coach, and develop a high-performing team through hands-on leadership and accountability.
• Foster a positive, inclusive, and respectful workplace culture while maintaining high colleague engagement.
• Ensure LQA, luxury hospitality, and brand service standards are consistently executed.
• Drive guest satisfaction by actively engaging with guests, resolving concerns, and creating memorable dining experiences.
• Recruit, train, mentor, and retain top talent while supporting career development.
• Manage labor productivity, scheduling, payroll, and staffing levels to achieve financial goals.
• Analyze financial performance including revenue, food cost, beverage cost, labor cost, and profitability; develop action plans to improve results.
• Maintain strict compliance with health, safety, sanitation, and liquor regulations.
• Oversee inventory management, ordering, and cost controls to minimize waste and maximize profitability.
• Collaborate with the Executive Chef and culinary leadership to deliver seamless food and beverage operations.

Skills

Restaurant management

Team leadership

Budgeting & P&L

Communication

Union environment

Tools

ServSafe Food Manager

BASSET Certification

Job description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Company Description

Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Chicago, Millennium Park

Our Hotel

Since 1987, Fairmont Chicago, Millennium Park has been a beacon of luxury hospitality in the heart of the Windy City, consistently creating unforgettable experiences for our guests.

Our Mission And Values

At Fairmont Chicago, Millennium Park, our mission is to create unparalleled luxury experiences, perfectly balancing the serenity of Chicago's iconic parks with the city's vibrant pulse. We believe in the power of connection—between people, place, and purpose. Our core values of authenticity, inclusivity, integrity, and respect guide us daily, fostering a welcoming environment where every team member and guest feels seen, valued, and inspired.

We connect our guests to the true spirit of Chicago through genuine care, thoughtful hospitality, and refined comfort, providing an elevated escape. This commitment extends to our employees, as we are dedicated to building rewarding careers and fostering professional growth within our community.

Fairmont Chicago, Millennium Park is a Fairmont Hotels & Resorts and Accor property.

Job Description

Your Role: Elevating Culinary Excellence

As the General Manager of Toro, you’ll be the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Key Responsibilities & Skills

• Lead all day-to-day restaurant operations to ensure exceptional guest experiences and operational excellence.
• Inspire, coach, and develop a high-performing team through hands-on leadership and accountability.
• Foster a positive, inclusive, and respectful workplace culture while maintaining high colleague engagement.
• Ensure LQA, luxury hospitality, and brand service standards are consistently executed.
• Drive guest satisfaction by actively engaging with guests, resolving concerns, and creating memorable dining experiences.
• Recruit, train, mentor, and retain top talent while supporting career development.
• Manage labor productivity, scheduling, payroll, and staffing levels to achieve financial goals.
• Analyze financial performance including revenue, food cost, beverage cost, labor cost, and profitability; develop action plans to improve results.
• Maintain strict compliance with health, safety, sanitation, and liquor regulations.
• Oversee inventory management, ordering, and cost controls to minimize waste and maximize profitability.
• Collaborate with the Executive Chef and culinary leadership to deliver seamless food and beverage operations.
• Lead daily pre-shift meetings and communicate operational priorities effectively.
• Ensure consistent execution of service standards, SOPs, and quality assurance initiatives.
• Build strong relationships with hotel departments to ensure seamless guest experiences.
• Effectively manage employee performance through coaching, recognition, corrective action, and performance evaluations.
• Utilize POS systems, reservation platforms, and reporting tools to monitor business trends and operational performance.
• Demonstrate strong conflict resolution and decision-making skills in a fast-paced environment.
• Champion continuous improvement by identifying opportunities to enhance service, efficiency, and profitability.
• Maintain a visible leadership presence on the restaurant floor during peak business periods.

Qualifications

• Minimum 5 years of restaurant management experience, with luxury hotel or upscale dining experience preferred.
• Proven success leading large, diverse teams in a high-volume environment.
• Strong understanding of restaurant financials, budgeting, forecasting, and P&L management.
• Excellent communication, organizational, and interpersonal skills.
• Experience working in a union environment is preferred.
• ServSafe Food Manager and BASSET Certification (or ability to obtain).

Compensation: Subject to experience and qualifications, salary range $94,000 - $105,000 per year.

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.