GM, Digital Agency (Remote) — Lead Sales & Ops

Blacksmith Agency LLC; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Blacksmith Agency is a remote agency building websites and running paid and organic programs for US clients. As General Manager, Digital Agency you run the company day to day, with Sales, recruiting, delivery and marketing reporting to you.

The founder holds ultimate strategic direction, while you drive operations, profitability, and day-to-day decisions. The role emphasizes steering a sales-led organization, coaching leaders, and balancing growth with margins.

Qualifications

• Led sales teams with quota responsibility and coaching.
• Experience scaling agencies or professional services.
• Accountability for profit and margins, not just revenue.
• Strong contract negotiation and client terms experience.
• Clear communicator to four leaders and a founder.

Responsibilities

• Oversee four department leads, their numbers and reviews.
• Own weekly rhythm, priorities, and trade-offs.
• Manage profit, margins, and hiring decisions.
• Lead commercial conversations and client/vendor negotiations.
• Develop operators into leaders and reduce bottlenecks.
• Make day-to-day decisions independently while reporting to founder.

Skills

Sales leadership

Agency experience

Profitability focus

Contract negotiation

People management

Tools

CRM systems

Salesforce

Job description

Blacksmith Agency is a remote agency building websites and running paid and organic programs for US clients. As General Manager, Digital Agency you run the company day to day, with Sales, recruiting, delivery and marketing reporting to you.

The founder holds ultimate strategic direction, while you drive operations, profitability, and day-to-day decisions. The role emphasizes steering a sales-led organization, coaching leaders, and balancing growth with margins.