GM & COO — Luxury Mountain Club Operations

Reefcp; Park City (UT); On-site; USD 200,000 - 320,000; Full time

Benefits offered by this job

401(k) Plan with Company Match

Generous Health Plan with HSA Match

Flexible Paid Time Off

Relocation Support if Not Local

Discounts at Company-Owned Resorts and

Annual Performance Incentive

Job summary

Marcella Club, part of Reef Capital, seeks a General Manager/Chief Operating Officer to establish and lead club operations from ground up. You will manage dining, skiing, hospitality, recreation, golf, and member programming across locations, delivering exceptional service and a seamless luxury experience.

The ideal candidate has a strong luxury hospitality background, experience with mountain resort operations, and a track record of building teams, systems, and culture from inception to ongoing

Qualifications

• Minimum 10 years of progressive leadership in luxury hospitality, private club, or destination resort management.
• Prior GM, GM/COO, or equivalent senior operating experience is strongly preferred.
• Experience opening new facilities, building operational teams and systems, and leading during growth or transition.
• Proven ability to develop and manage operating budgets and forecast financial performance.
• Strong communication and interpersonal skills with the ability to engage members, staff, owners, and stakeholders.

Responsibilities

• Oversee day-to-day club operations across dining, skiing, hospitality, recreation, golf, and member programming.
• Lead membership sales strategy and partner with marketing/sales on recruitment and engagement.
• Establish performance standards, service levels, and accountability across departments.
• Develop systems for reporting, budgets, expenses, and project timelines; monitor financial results.
• Build and mentor a high-performing team aligned with Marcella and Reef standards; recruit as needed.

Skills

Leadership

Customer service

Budgeting

Strategic planning

Multi-property ops

Education

Bachelor's degree

Job description

Marcella Club, part of Reef Capital, seeks a General Manager/Chief Operating Officer to establish and lead club operations from ground up. You will manage dining, skiing, hospitality, recreation, golf, and member programming across locations, delivering exceptional service and a seamless luxury experience.

The ideal candidate has a strong luxury hospitality background, experience with mountain resort operations, and a track record of building teams, systems, and culture from inception to ongoing