GM Co-Pilot & Retail Excellence Lead

Tory Burch; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Tory Burch, an American luxury brand based in New York, seeks a store leadership partner to guide the retail team and elevate customer experiences. You will work closely with the GM to foster a productive environment where staff can grow, customers receive outstanding service, and the business thrives with an authentic approach.

The role emphasizes developing staff skills, driving sales initiatives, and building a world-class team in a dynamic, fashion-forward setting.

Qualifications

• 3–5 years of management experience with a proven track record.
• Strong leadership and people-management capabilities.
• Customer-focused mindset with excellence in service and selling skills.

Responsibilities

• Lead store staff to deliver exceptional retail experiences.
• Develop and maintain staff selling and service skills.
• Oversee day-to-day operations and staff development in-store.
• Drive clientele relationships and business initiatives with clear goals and accountability.

Skills

Management Experience

People Leadership

Education

Undergraduate Degree (business or fashion)

Job description

Tory Burch, an American luxury brand based in New York, seeks a store leadership partner to guide the retail team and elevate customer experiences. You will work closely with the GM to foster a productive environment where staff can grow, customers receive outstanding service, and the business thrives with an authentic approach.

The role emphasizes developing staff skills, driving sales initiatives, and building a world-class team in a dynamic, fashion-forward setting.