Global Workplace Experience & Events Lead (In-Office)

Relativity; Alton (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

Relativity in Chicago and globally seeks a Workplace Experience and Corporate Services Specialist to lead events and workplace operations. You will partner with IT, HR, Security and Communications to deliver exceptional service and support for employees and clients.

The position is in-office, full-time, with a focus on crafting memorable experiences and improving operations across geographies. This role requires creativity, proactive leadership, and the ability to collaborate with multiple teams

Qualifications

• 3–5 years of Facilities and event management, hospitality, client experience
• High degree of creativity and passion for event planning
• Enthusiastic and motivated to grow within the Workplace Operations team
• Self-motivated attitude and is focused on delivering results
• Accustomed to delivering exceptional white-glove customer service
• Experience collaborating with IT, HR, Security, Communications, etc. to develop workplace strategies
• Deep understanding of workplace and real estate fundamentals and trends
• Excellent influencing, problem solving, and project management skills
• Exceptional communication skills and ability to interface with C-level executives
• Proven track record in collaborating with stakeholder groups
• Education Bachelor’s degree, preferred in communications, marketing, or hospitality or equivalent work experience
• Helpful Experience: Microsoft Outlook, Excel, PowerPoint, Salesforce, Workday, Envoy, Genetec

Responsibilities

• Deliver best-in-class workplace services to deliver connection, collaboration, and growth to our diverse employees
• Advance and manage a process of gathering employee sentiment / feedback to continuously evolve the workplace program
• Plan, manage and execute internal events and meetings including weekly lunches, receptions, cocktail parties, dinners, product launches, etc.
• Work across the organization with global Workplace Counterparts, Administrative Assistants and Chief of Staffs, IT/AV, Communications and Creative Teams to successfully plan, manage, and execute events
• Be the subject matter expert for Relativity’s client experience
• Manage partnership with vendors for events and catering
• Demonstrate superior customer service and hospitality to all clients and Relativians
• Deliver excellent customer service throughout the lifecycle of an event, motivating other team members to perform the same
• Continually seek out and implement new tools, communications, or workflows to streamline processes and improve the customer experience
• Motivate and inspire global Workplace Ops counterparts and Administrative Assistants while rewarding and cultivating a high performing culture
• Train and transfer expertise to global Workplace Ops counterparts
• Support SLT with ad-hoc special projects
• Proactively taking on new, impactful initiatives and exhibit a curiosity for learning

Skills

Event planning

Customer service

Vendor management

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Microsoft Outlook

Excel

PowerPoint

Salesforce

Workday

Envoy

Genetec

Job description

Relativity in Chicago and globally seeks a Workplace Experience and Corporate Services Specialist to lead events and workplace operations. You will partner with IT, HR, Security and Communications to deliver exceptional service and support for employees and clients.

The position is in-office, full-time, with a focus on crafting memorable experiences and improving operations across geographies. This role requires creativity, proactive leadership, and the ability to collaborate with multiple teams