Workplace Experience & Corporate Services, Specialist

Relativity; Illinois; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Competitive base salary

Job summary

Relativity is seeking a Workplace Experience and Corporate Services Specialist to join the global Workplace Operations team in Chicago and beyond. You will focus on planning, managing and executing internal events and supporting facilities operations to deliver exceptional service to employees and clients.

You’ll collaborate with IT/AV, HR, Security and Communications, acting as the client experience expert and driving improvements in tools, processes and vendor partnerships across global

Qualifications

• 3–5 years of Facilities and event management, hospitality or client experience.
• Creative and passionate about event planning and workplace programs.
• Enthusiastic, proactive, and able to deliver results in a fast-paced environment.
• Strong collaboration with IT, HR, Security and Communications to shape workplace experience.
• Excellent communication, influencing and project management for executive levels.
• Bachelor’s degree preferred in communications, marketing or hospitality.

Responsibilities

• Deliver best-in-class workplace services to connect and grow a diverse workforce.
• Plan, manage, and execute internal events and meetings, large or small.
• Collaborate with global Workplace Ops, IT/AV, Communications and others to execute events.
• Be the subject matter expert for Relativity’s client experience.
• Manage vendors for events and catering; ensure high-quality service.
• Provide exceptional customer service and streamline workflows for efficiency.
• Inspire and mentor global Workplace Ops teams; transfer expertise.
• Support senior leadership with ad-hoc projects and initiatives.

Skills

Budget Management

Building Services

Customer Service

Emergency Planning

Facilities Services

Facility Management

Project Management

Space Planning

Sustainability

Vendor Management

Education

Bachelor's degree (preferred in communications, marketing, or hospitality)

Tools

Microsoft Outlook

Excel

PowerPoint

Salesforce

Workday

Envoy

Genetec

Job description

Posting Type Onsite Job Overview

The Workplace Experience and Corporate Services Specialist will join a global Workplace Operations team, bringing industry best practice, novel approaches to incrementally innovating and improving the overall workplace experience. We need the right person to step in and help grow a team of diverse, dynamic and highly capable professionals that shape the spaces where we work and help define who we are as a company. The Workplace Experience and Corporate Services Specialist role supports and collaborates with our business partners internally to manage and execute Relativity and client events and meetings in our Chicago and other global locations. Reporting to the Workplace Operations Manager, this role will have a strong focus planning, managing, and executing events, and Workplace Operations/Facilities support, with the objective of delivering customer excellence. The successful candidate will have a track record of liaising with internal and external constituents at all levels, including C-level executives, with the ability to champion strategy and recommendations. Additionally, the right candidate will have a passion for events, strong leadership, thrive in a demanding, fast-paced environment, be a team player, and be extremely proactive with our employees and clients, always putting them first and doing everything possible to accommodate their needs.

Responsibilities:

• Deliver best-in-class workplace services to deliver connection, collaboration, and growth to our diverse employees.
• Advance and manage a process of gathering employee sentiment / feedback to continuously evolve the workplace program.
• Plan, manage and execute internal events and as needed, meetings. This includes, but is not limited to weekly lunches, receptions, cocktail parties, dinners, product launches, etc.
• Work across the organization with global Workplace Counterparts, Administrative Assistants and Chief of Staffs, IT/AV, Communications and Creative Teams to successfully plan, manage, and execute events
• Be the subject matter expert for Relativity’s client experience
• Manage partnership with vendors for events and catering
• Demonstrate superior customer service and hospitality to all clients and Relativians Deliver excellent customer service throughout the lifecycle of an event, motivating other team members to perform the same.
• Continually seek out and implement new tools, communications, or workflows that can streamline processes, increase efficiency and improve the customer experience.
• Motivate and inspire global Workplace Ops counterparts and Administrative Assistants while rewarding and cultivating a culture of a high performing team
• Train and transfer expertise to global Workplace Ops counterparts
• Support SLT with ad-hoc special projects
• Proactively taking on new, impactful initiatives and exhibit a curiosity for learning

Qualifications:

• Experience Required: 3-5 years of Facilities and event management, hospitality, client experience
• High degree of creativity and passion for event planning
• Enthusiastic and motivated to grow within the Workplace Operations team
• Self-motivated attitude and is focused on delivering results
• Accustomed to delivering exceptional white-glove customer service
• Experience collaborating with other internal partners (e.g., IT, HR, Security, Communications, etc.) to develop and implement cross-functional workplace experience strategies.
• Deep understanding of workplace and real estate fundamentals and knowledge of leading practices and trends.
• Excellent influencing, problem solving, and project management skills
• Exceptional communication skills and ability to interface with C-level executives both internally and externally
• Proven track record in collaborating with various stakeholder groups
• Education: Bachelor's degree, preferred in communications, marketing, or hospitality or equivalent work experience
• Helpful Experience: Microsoft Outlook, Excel, PowerPoint, Salesforce, Workday, Envoy, Genetec

Required Skills:

• Budget Management
• Building Services
• Customer Service
• Emergency Planning
• Facilities Services
• Facility Management
• Project Management
• Space Planning
• Sustainability
• Vendor Management

Relativity is committed to competitive, fair, and equitable compensation practices.

• competitive base salary
• an annual performance bonus
• long-term incentives

The expected salary range for this role is between following values: $60,000 and $90,000. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.