Global Workforce Optimization Analyst (Remote)

Relativity; Remote; USD 70,000 - 104,000; Full time

Job summary

A software technology company is seeking a Workforce Management Analyst to optimize staffing and scheduling through data analysis and performance insights. The ideal candidate will have over 3 years of experience in operations analytics and strong analytical skills, particularly in Microsoft Excel. This role supports global operations and requires coverage during U.S. dayside hours. Compensation ranges from $70,000 to $104,000, with opportunities for performance bonuses and other incentives.

Benefits

Competitive base salary

Annual performance bonus

Long-term incentives

Qualifications

• 3+ years of experience in Workforce Management or operations analytics.
• Strong analytical skills for data interpretation and trend identification.
• Advanced proficiency in Microsoft Excel for complex data analysis.

Responsibilities

• Interpret forecasts for staffing requirements and service levels.
• Build and optimize global schedules using WFM software.
• Analyze workforce performance and deliver actionable insights.

Skills

Analytical skills

Microsoft Excel

Data analysis

CRM platforms knowledge

Communication skills

Tools

Calabrio

Salesforce

Job description

A software technology company is seeking a Workforce Management Analyst to optimize staffing and scheduling through data analysis and performance insights. The ideal candidate will have over 3 years of experience in operations analytics and strong analytical skills, particularly in Microsoft Excel. This role supports global operations and requires coverage during U.S. dayside hours. Compensation ranges from $70,000 to $104,000, with opportunities for performance bonuses and other incentives.