Global Warranty & Tech Support Leader

Electric Machinery Company LLC.; Minneapolis (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

A prominent machinery firm located in Minneapolis seeks a Warranty and Technical Support Supervisor to lead technical support and warranty functions across the US and Canada. This role requires strong leadership abilities, technical expertise in machinery, and the capacity to coordinate effectively with global factories. Candidates should possess a Bachelor’s degree in engineering and have 5-8 years of relevant experience in technical support and warranty management. Emphasis on communication and problem-solving skills is critical.

Qualifications

• 5-8 years of experience in technical support, service engineering, or warranty management.
• Experience leading teams or complex technical projects in a customer-facing environment.
• Strong understanding of rotating machinery and industrial troubleshooting.

Responsibilities

• Lead the service technical support and warranty functions for the US and Canada.
• Supervise and mentor Technical Support Engineers and warranty personnel.
• Coordinate all technical support and warranty claims for WEN-designed machines.

Skills

Leadership

Technical support

Communication

Problem-solving

Organizational skills

Education

Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering

Tools

SAP

Microsoft Office

Job description

A prominent machinery firm located in Minneapolis seeks a Warranty and Technical Support Supervisor to lead technical support and warranty functions across the US and Canada. This role requires strong leadership abilities, technical expertise in machinery, and the capacity to coordinate effectively with global factories. Candidates should possess a Bachelor’s degree in engineering and have 5-8 years of relevant experience in technical support and warranty management. Emphasis on communication and problem-solving skills is critical.