Field Warranty Technician: Diagnosis, Repairs & Support

Harlan Global Manufacturing, LLC; Kansas City (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity for hands-on field exposure

Cross-functional experience across service, production, and engineering

Growth potential within the company

Job summary

Harlan Global Manufacturing, LLC in Kansas City is looking for a skilled Warranty Service Technician to diagnose and resolve warranty-related issues both remotely and on-site. This role involves engaging with customers, troubleshooting mechanical problems, and supporting production activities. Ideal candidates will have strong mechanical skills and experience in warranty processing or customer support. The position offers growth opportunities within a dynamic manufacturing environment.

Qualifications

• Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing.
• Experience with warranty processing, field service, or customer support preferred.
• Ability to read and interpret technical drawings, schematics, and manuals.

Responsibilities

• Diagnose warranty issues remotely and determine appropriate solutions.
• Travel to customer sites for troubleshooting and repairs.
• Maintain warranty paperwork and service records accurately.

Skills

Mechanical troubleshooting and problem‑solving

Strong customer service and communication skills

Attention to detail and accuracy in documentation

Ability to work independently

Education

High school diploma or equivalent

Technical certification or associate degree

Tools

Basic computer systems

Job description

Harlan Global Manufacturing, LLC in Kansas City is looking for a skilled Warranty Service Technician to diagnose and resolve warranty-related issues both remotely and on-site. This role involves engaging with customers, troubleshooting mechanical problems, and supporting production activities. Ideal candidates will have strong mechanical skills and experience in warranty processing or customer support. The position offers growth opportunities within a dynamic manufacturing environment.