Global VP of 24x7 Response & Knowledge Platform

World Central Kitchen; Washington (District of Columbia); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

100% coverage of insurance premiums

403(b) Retirement Plan

Paid Time Off (PTO)

Growth Opportunities

Employee Assistance Program (EAP)

Job summary

A humanitarian organization in Washington, DC is seeking a Vice President of Response Support to lead an omnichannel support platform. This role involves operationalizing a Knowledge Management System and overseeing global support functions. Ideal candidates will have extensive experience in managing multilingual systems and a strong commitment to humanitarian principles. Offers a salary range of $160,000 to $200,000 annually.

Qualifications

• 15+ years of leadership experience in global helpdesk or contact center operations.
• Strong track record managing multilingual omnichannel support systems.
• Proven ability to scale hybrid teams while ensuring cultural inclusivity.

Responsibilities

• Lead the design, rollout, and global scaling of the omnichannel Response Support platform.
• Oversee the operationalization of the Knowledge Management System.
• Build and lead a 24x7 global support function providing real-time assistance.

Skills

Leadership experience in global helpdesk operations

Management of multilingual omnichannel support systems

Expertise in advanced technologies for helpdesks

Ability to scale hybrid teams

Alignment with WCK's mission

Tools

ServiceNow

Salesforce Service Cloud

Zendesk

AI tools

Job description

A humanitarian organization in Washington, DC is seeking a Vice President of Response Support to lead an omnichannel support platform. This role involves operationalizing a Knowledge Management System and overseeing global support functions. Ideal candidates will have extensive experience in managing multilingual systems and a strong commitment to humanitarian principles. Offers a salary range of $160,000 to $200,000 annually.