Global VP, Enterprise Customer Success

Miro; San Francisco (CA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity

Wellbeing benefit

WFH equipment allowance

Learning & Development stipend

Full benefits per location

Job summary

Miro is seeking a strategic Global Customer Success Leader to build and coach a top-tier CS team across the Americas and Japan/APAC. You will partner with Sales, Professional Services and cross-functional leaders to drive adoption, retention and expansion for Enterprise customers.

You will work directly with executive stakeholders, forecast health metrics, and guide CS strategy as part of the leadership team, fostering an inclusive, high-performance culture.

Qualifications

• 10+ years experience in Strategic or Enterprise Customer Success leadership.
• 7+ years leading CS/AM teams at high-growth B2B SaaS.
• Experience mentoring senior leaders and building executive relationships.

Responsibilities

• Build, coach and lead the Americas and Japan/Apac Customer Success teams.
• Partner with sales and other functions to drive customer value and retention.
• Hit KPIs and mentor teams on account hygiene and health indicators.
• Participate in revenue forecasting and strategic CS decisions.
• Collaborate with stakeholders to deliver best-in-class customer experience.
• Engage with largest customers to establish executive relationships.

Skills

Strategic leadership

Executive relationships

Enterprise SaaS

People management

Hiring & training

Cross-functional

Job description

Miro is seeking a strategic Global Customer Success Leader to build and coach a top-tier CS team across the Americas and Japan/APAC. You will partner with Sales, Professional Services and cross-functional leaders to drive adoption, retention and expansion for Enterprise customers.

You will work directly with executive stakeholders, forecast health metrics, and guide CS strategy as part of the leadership team, fostering an inclusive, high-performance culture.