Global VP, Client Integration & Onboarding

G MASS; Miami (FL); Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

G MASS Consulting is seeking a Vice President, Client Integration to join its North American Client Integration team. This senior, client-facing delivery role leads client integrations, conversions and strategic projects, managing virtual teams across onboarding, service changes and sales support.

The role requires a seasoned project manager from fund administration or alternatives services, able to engage up to C-suite levels and drive continuous improvement in a fast-moving onboarding

Qualifications

• Degree educated or holding a relevant professional qualification.
• 5+ years’ project management experience in fund administration or investment operations.
• 3+ years in client services within asset management, ideally with a fund administrator or alternatives servicing provider.
• 3+ years managing people and resources.
• Experience in financial services with interest in hedge funds.
• Strong communication, credibility with clients and internal stakeholders up to C-suite.
• Ownership mindset and ongoing improvement through collaboration.

Responsabilités

• Lead and oversee client integrations, conversions and strategic projects, including new client launches and SLA changes.
• Coordinate stakeholders to document scope and ensure workflows meet client requirements.
• Support marketing, pitches and RFP/RFI responses.
• Act as information source to Business Development and manage Proofs of Concept.
• Oversee strategic initiatives within the Client Integration team and participate in company projects.
• Identify issues on high‑risk projects and propose solutions.
• Track progress, deadlines and MIS reporting for executive management.
• Manage operational risk with status reporting to external clients and executives.
• Lead AVP group, mentor staff and ensure adherence to procedures.
• Engage in resourcing planning and cross‑functional collaboration.

Connaissances

Client onboarding

Project leadership

Stakeholder management

C-suite communication

Team leadership

Operations risk management

Process improvement

Business development support

Formation

Bachelor's degree or professional qualification

Outils

Microsoft Office

Description du poste

G MASS Consulting is seeking a Vice President, Client Integration to join its North American Client Integration team. This senior, client-facing delivery role leads client integrations, conversions and strategic projects, managing virtual teams across onboarding, service changes and sales support.

The role requires a seasoned project manager from fund administration or alternatives services, able to engage up to C-suite levels and drive continuous improvement in a fast-moving onboarding