Senior Client Integration Program Lead

G MASS Consulting; Miami (FL); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work model

Potential permanent role after 12‑mo

Job summary

G MASS Consulting is seeking a Senior Program Lead to join the North American Client Integration team. You will own large, multi-workstream client onboardings for alternative investment managers end to end, coordinating across Fund Accounting, Investor Services, Operations, Technology and Business Development.

This role requires a seasoned leader comfortable engaging with C-suite stakeholders in a fast-paced environment.

Qualifications

• Experience delivering large-scale client onboardings, conversions and transformation programs.
• 7+ years in financial services with PM/Program Management & 3+ years in client services within asset management.
• Strong ability to engage C-suite stakeholders and manage senior client relationships.
• Knowledge of hedge funds, alternatives industry and fund administration operating models.

Responsibilities

• Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end.
• Define program scope, governance, milestones and delivery plans with clear accountability.
• Act as senior client-facing point of contact during onboarding, managing expectations with client executives.
• Coordinate across Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development.
• Support business development by contributing to pitches, RFP/RFI responses and PoCs.
• Identify and manage risks and issues on high-risk programs and escalate as needed.
• Produce high-quality status reports and MIS for clients and executives.
• Direct virtual delivery teams and manage pipeline, resourcing and allocation across programs.
• Drive global best practice and continuous improvement across Client Integration.

Skills

Stakeholder management

Delivery leadership

Program management

Client services

Communication

Financial services knowledge

Education

Bachelor's degree or professional qualification

Project management certification (PMP)

Job description

G MASS Consulting is seeking a Senior Program Lead to join the North American Client Integration team. You will own large, multi-workstream client onboardings for alternative investment managers end to end, coordinating across Fund Accounting, Investor Services, Operations, Technology and Business Development.

This role requires a seasoned leader comfortable engaging with C-suite stakeholders in a fast-paced environment.