Global Vendor Operations Leader

Google; Seattle (WA); On-site; USD 136,000 - 196,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Paid holidays

Job summary

Google seeks a Program Manager within the Trust & Safety Compute organization to lead multi-disciplinary projects across geographies and time zones. You will coordinate requirements, schedules, risks, and cross-functional communications, spanning offices and hemispheres.

You will partner with teams to protect users by building scalable operational systems, focusing on governance, data-driven decisions, and process design for an AI-first future.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in Vendor Management, Global Operations Management or Program Management within service delivery environments.
• Experience with managing geographically dispersed operational programs.

Responsibilities

• Execute operational delivery strategy across global vendor sites, ensuring consistent quality and optimal resource allocation.
• Drive operational excellence across vendor partners, establish governance around SLA/KPI metrics, and lead business reviews.
• Model global headcount against forecasted workflows and track spend efficiency.
• Identify bottlenecks and partner with teams to drive automation, workflow optimization, and scalable process improvements.
• Launch policies, tools, and workflows across vendor sites and manage critical vendor operations issues.

Skills

Vendor Management

Global Operations

Program Management

Geographically dispersed operations

Education

Bachelor's degree in Business, Operations, Engineering, or equivalent practical experience

Job description

Google seeks a Program Manager within the Trust & Safety Compute organization to lead multi-disciplinary projects across geographies and time zones. You will coordinate requirements, schedules, risks, and cross-functional communications, spanning offices and hemispheres.

You will partner with teams to protect users by building scalable operational systems, focusing on governance, data-driven decisions, and process design for an AI-first future.