Global Vendor Operations Leader

Google; Austin (TX); On-site; USD 136,000 - 196,000; Full time

Benefits offered by this job

Equity

Bonus target 15%

Health benefits

Comprehensive benefits

Job summary

Google is seeking a Program Manager to lead complex, multi-disciplinary projects across global vendor sites and time zones. You will plan requirements, manage schedules, identify risks, and coordinate cross-functional partners to deliver results.

The role emphasizes operational excellence, data-driven decision making, and scalable processes within Google’s Trust & Safety Compute. You will work to ensure safety and trust across products like Search, Maps, Ads, and Chrome, while coordinating

Qualifications

• Bachelor's degree in Business, Operations, Engineering, or equivalent practical experience.
• 7 years of experience in Vendor Management, Global Operations Management or Program Management within service delivery environments.
• Experience with managing geographically dispersed operational programs.

Responsibilities

• Execute operational delivery strategy across global vendor sites, managing multi-site operations to ensure consistent quality, optimal resource allocation, and operational delivery.
• Drive operational excellence across vendor partners, establish governance around SLA/KPI metrics, lead business reviews and executive reporting, and highlight risks/opportunities.
• Model global headcount against forecasted workflow volumes, track spend efficiency, and optimize resource allocation.
• Identify systemic operational bottlenecks and partner with internal teams to drive tool automation, workflow optimization, and scalable process enhancements.
• Land policy, tool and workflow launches across vendor sites with minimal operational impact; manage critical vendor operations failures, workforce wellness concerns, or service disruptions; drive root-cause analyses and corrective/preventive actions.

Skills

Vendor management

Global operations

Program management

Cross-functional leadership

Data analytics

Education

Bachelor's degree

Job description

Google is seeking a Program Manager to lead complex, multi-disciplinary projects across global vendor sites and time zones. You will plan requirements, manage schedules, identify risks, and coordinate cross-functional partners to deliver results.

The role emphasizes operational excellence, data-driven decision making, and scalable processes within Google’s Trust & Safety Compute. You will work to ensure safety and trust across products like Search, Maps, Ads, and Chrome, while coordinating