Global Travel Services Leader

Traveltechessentialist; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Company-provided lunches

Global office spaces

Job summary

Navan is seeking a Travel Service Manager to lead a team of travel consultants and leads, driving service excellence and a culture of inclusion. The role requires deep travel industry knowledge, leadership experience, and expertise with Sabre/Amadeus GDS and CRM tools.

You will coach, monitor performance, manage escalations, and partner with cross-functional teams to improve service delivery. The position emphasizes customer-centricity, data-driven decisions, and the ability to lead through

Qualifications

• 7+ years sound Travel Industry knowledge & experience.
• 5+ years progressive leadership experience in a TMC/travel industry contact support center environment.
• 3 years travel industry experience at the Manager level (managing team consultants, leads, supervisors, etc).
• Advanced knowledge of Sabre / Amadeus GDS and online/offline Travel operational processes.
• Knowledge of CRM applications (Salesforce, ZendDesk, etc).

Responsibilities

• Lead and coach travel consultants and leaders to deliver best-in-class service.
• Perform Quality Evaluations on interactions and bookings to ensure high standards.
• Monitor performance metrics and coach on opportunities.
• Manage escalations and customer communications through to completion.
• Collaborate with cross-functional teams and drive process improvements.
• Review queues, SLA performance, and report weekly/monthly results.
• Lead change initiatives and support recruit and onboarding.

Skills

Travel industry knowledge

Leadership ability

Coaching

GDS systems Sabre Amadeus

CRM tools (Salesforce Zendesk)

Data analytics

Tools

Sabre / Amadeus GDS

Salesforce

Zendesk

Job description

Navan is seeking a Travel Service Manager to lead a team of travel consultants and leads, driving service excellence and a culture of inclusion. The role requires deep travel industry knowledge, leadership experience, and expertise with Sabre/Amadeus GDS and CRM tools.

You will coach, monitor performance, manage escalations, and partner with cross-functional teams to improve service delivery. The position emphasizes customer-centricity, data-driven decisions, and the ability to lead through