Global Travel Operations Lead

NetJets IP, LLC; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) matching

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Wellness Programs

Flexible Spending Accounts

Employee Assistance Program

Pet Insurance

Identity Theft Protection Plans

Job summary

NetJets IP, LLC is seeking a Supervisor, Global Travel to lead the Travel Services team and drive day-to-day operations. You will coach travel coordinators, manage workloads, and ensure quality while enforcing NetJets policies.

The role emphasizes collaboration with Global Travel Management and other business entities to improve service levels. Ideal candidates have 8–10 years in travel or hospitality with strong leadership, communication, and budget management skills.

Qualifications

• 8–10 years related work experience required.
• Bachelor’s or associate degree in Travel/Tourism, Hospitality, Aviation, Business Management or equivalent preferred.
• Prior corporate travel experience and GDS experience essential.

Responsibilities

• Supervise travel coordinators and daily Travel Services operations.
• Coach performance, coordinate activities, and monitor quality and progress.
• Ensure compliance with NetJets Travel Policy & Guidelines.
• Understand pilot labor agreement components and communicate them.
• Collaborate with Global Travel Management and other business units to improve service levels.
• Assist in evaluating performance service level compliance of coordinators.

Skills

Leadership

Communication

Problem-solving

Team supervision

Collaboration

Adaptability

Budget management

Decision making

Presentation skills

Crisis management

Customer service orientation

Education

Associate's in Hospitality or Travel

Tools

MS Office

GDS experience

IJET2 knowledge

Job description

NetJets IP, LLC is seeking a Supervisor, Global Travel to lead the Travel Services team and drive day-to-day operations. You will coach travel coordinators, manage workloads, and ensure quality while enforcing NetJets policies.

The role emphasizes collaboration with Global Travel Management and other business entities to improve service levels. Ideal candidates have 8–10 years in travel or hospitality with strong leadership, communication, and budget management skills.