Supervisor, Global Travel (NJUS)

NetJets; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) matching

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Wellness Programs

Flexible Spending Accounts

Employee Assistance Program

Pet Insurance

Identity Theft Protection Plans

Job summary

NetJets IP, LLC is seeking a Supervisor, Global Travel to lead the Travel Services team and drive day-to-day operations. You will coach travel coordinators, manage workloads, and ensure quality while enforcing NetJets policies.

The role emphasizes collaboration with Global Travel Management and other business entities to improve service levels. Ideal candidates have 8–10 years in travel or hospitality with strong leadership, communication, and budget management skills.

Qualifications

• 8–10 years related work experience required.
• Bachelor’s or associate degree in Travel/Tourism, Hospitality, Aviation, Business Management or equivalent preferred.
• Prior corporate travel experience and GDS experience essential.

Responsibilities

• Supervise travel coordinators and daily Travel Services operations.
• Coach performance, coordinate activities, and monitor quality and progress.
• Ensure compliance with NetJets Travel Policy & Guidelines.
• Understand pilot labor agreement components and communicate them.
• Collaborate with Global Travel Management and other business units to improve service levels.
• Assist in evaluating performance service level compliance of coordinators.

Skills

Leadership

Communication

Problem-solving

Team supervision

Collaboration

Adaptability

Budget management

Decision making

Presentation skills

Crisis management

Customer service orientation

Education

Associate's in Hospitality or Travel

Tools

MS Office

GDS experience

IJET2 knowledge

Job description

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Supervisor, Global Travel position is a working supervisor responsible for daily operations of the Travel Services department and the supervision of travel coordinators. The Supervisor, Global Travel improves existing processes and solutions to improve the efficiency of the team and ensure corporate objectives are met. This role provides direction to team using extensive knowledge of travel and is ultimately responsible for the results of the team through coaching on performance, coordinating activities, and checking on quality and work progress.

Tasks and Responsibilities

• Identifies and resolves problems/escalations with internal and external processes and partners.
• Provides direct supervision of travel department; including training, coaching, assignment of duties, scheduling, monitoring call/work volume, proactive communications.
• Actively manages workflow / day-to-day work requirements and provides support as needed to ensure efficient and effective operations
• Understands/improves/and enforces NetJets Travel Policy & Travel Guidelines.
• Interprets and communicates components of the pilot labor agreement.
• Works closely with Global Travel Management team it applies to policy/process and constant improvement initiatives / programs.
• Collaborates with all business entities, operations teams, on proactive travel support.
• Assist the Global Travel Management team evaluating the performance service level compliance of the travel coordinators (all levels/roles).

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Associate's in Hospitality or Travel

Years of Experience

8-10 years of experience

Core Competencies

Service-Oriented Curiosity Collaboration Adaptability Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• High School Graduate required; preferred bachelor’s or associate degree in Travel/Tourism, Hospitality, Aviation, Business Management or equivalent
• 8-10 years related work experience required
• Working knowledge of MS office
• Prior GDS experience required in a corporate travel environment
• Working knowledge of IJET2 preferred
• Ability to work under pressure and in crisis situations
• Strong sense of fiscal responsibility and budget management
• Must cultivate a collaborative environment, building team rapport and partnerships by modeling respect, helpfulness, commitment, enthusiasm, and integrity
• Excellent verbal and written communication skills
• Sound leadership and interpersonal skills
• Leads others to solve complex problems
• Service oriented approach when interacting with all customers
• Strong decision-making and problem-solving skills
• Ability to manage and adapt to frequent changes
• Proficiency in metrics and metric tools
• Proficiency in creating and delivering presentations
• Some travel required

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Healthcare Advocacy
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute through standard elective deferral and catch-up contributions matched by NetJets. Super catch-up contributions are not eligible for the employer match.
• Short and Long-Term Disability
• Legal Plan
• Identity Theft Protection Plans
• Pet Insurance
• Family & Caregiving Support