Global Transportation & Customer Care Coordinator

Brink's; New York (NY); Presencial; USD 32 000 - 37 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Plan

Resumo da oferta

Brink's Global Services USA, Inc. is seeking a Customer Care Transportation Coordinator for the JFK Warehouse operations, alternating between Springfield Gardens, NY and the NY Metro Area.

The role focuses on hands-on customer care for transportation, import/export, and routing of domestic and international parcels in a secure environment. You will coordinate shipments, communicate with internal teams, and ensure compliance with IATA and US Customs requirements while maintaining high service

Qualificações

• Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature.
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be 21 years or older
• Able to work weekends, holidays and/or extended hours.

Responsabilidades

• Receive incoming calls and e-mails from internal customers, Brink's U.S. branches, and Brink's affiliates, service queries in a timely manner
• Filter incoming internal inquiries through proper internal channels to find timely solutions and answers
• Coordinate day to day activities of all LOB's transportation shipments
• Communicate with the internal Affiliates and regional operational departments for shipment updates, ETA, PODs etc.
• Work with Customer Care operations team to research brokerage, import and export delays to relay back to customer care support team
• Work with internal teams and CIT to attain POD's and Pickup Confirmations/ETAs from branches
• Develop strong communicative relationships with route supervisors and operations managers
• Adhere to escalation procedures for securing information in a timely manner
• Work closely with the Inside sales quote and shipment specialist to provide researched information quickly and accurately
• Partner with operations staff to determine accurate operational service capabilities
• Work closely with our JFK Sort, Import, Export and Air Courier departments to ensure proper routing of shipments and customer's storage materials in our highly secured vaults.
• Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling..
• Maintain/submit special logs, reports, and records as requested.
• Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed.
• Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
• Respond to inquiries regarding the status of items in transit through our system.
• Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration.

Conhecimentos

Customer service

Logistics coordination

MS Office

Windows

Formação académica

Associates Degree

Ferramentas

MS Office

Windows

Descrição da oferta de emprego

Brink's Global Services USA, Inc. is seeking a Customer Care Transportation Coordinator for the JFK Warehouse operations, alternating between Springfield Gardens, NY and the NY Metro Area.

The role focuses on hands-on customer care for transportation, import/export, and routing of domestic and international parcels in a secure environment. You will coordinate shipments, communicate with internal teams, and ensure compliance with IATA and US Customs requirements while maintaining high service