Global Logistics Customer Care Coordinator

Brink's; New York (NY); Hybrid; USD 32,000 - 37,000; Full time

Job summary

Brink's Global Services USA, Inc. seeks a Customer Care Transportation Coordinator based in Springfield Gardens, NY, alternating with the NY Metro Area, to manage prompt transportation, clearance, import/export, and routing of domestic and international parcels.

This role enforces security rules for Brink's premises and armored vehicles and will operate from JFK Warehouse. The position combines customer care with field operations, requiring strong communication with internal teams, adherence to

Qualifications

• Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or internal BGS experience of a similar nature.
• Minimum of 3 year of experience using MS Office and Windows applications
• Must be 21 years or older; able to work weekends, holidays and/or extended hours

Responsibilities

• Receive calls and e-mails from internal customers and service queries promptly.
• Coordinate day-to-day activities of all transportation shipments.
• Communicate with internal affiliates and regional departments for shipment updates.
• Research brokerage, import and export delays to relay to care support team.
• Ensure proper routing of shipments and compliance with IATA and US customs.

Skills

Customer service

MS Office

Logistics coordination

Education

Associates Degree

Tools

BITS

ATLAS

GARCIA

Job description

Brink's Global Services USA, Inc. seeks a Customer Care Transportation Coordinator based in Springfield Gardens, NY, alternating with the NY Metro Area, to manage prompt transportation, clearance, import/export, and routing of domestic and international parcels.

This role enforces security rules for Brink's premises and armored vehicles and will operate from JFK Warehouse. The position combines customer care with field operations, requiring strong communication with internal teams, adherence to