Global Trade Success Manager - Remote

Thomson Reuters Corp.

New York (NY)

Remote

USD 106,000 - 198,000

Full time

12 days ago

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Benefits offered by this job

Health Insurance

401k with company match

Mental Health Days

Paid time off

Job summary

Thomson Reuters Corp. is seeking a Customer Success Manager focused on global trade, supporting clients remotely across the United States. You will manage a book of business, drive retention, and enable customers to achieve measurable outcomes.

The role requires 8+ years in professional roles with at least 3 in customer success, a 4-year degree, and experience with cloud/SaaS solutions. Salesforce experience is a plus, and you will collaborate with Sales and Professional Services to maximize

Qualifications

8+ years in professional roles, with at least 3 years in customer success.
Experience in Global Trade.
Experience with cloud software or SaaS implementations.

Responsibilities

Partner with customers to define success, deliver educational activities throughout lifecycle, and track progress toward outcomes.
Develop and share Customer Success Plans, collaborating with Sales and Professional Services.
Monitor health by tracking usage data and escalate critical concerns to drive strategic adjustments.
Identify growth opportunities and align with the commercial team to improve retention.
Leverage Gainsight/Salesforce to manage client information, pipeline, and forecasts.
Present business plans and report on market/competitor activities in cross-functional meetings.