Global Trade Customer Success Architect

USA013 Thomson Reuters (Tax & Accounting) Inc; Eagan (MN); Sur place; USD 106 000 - 198 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k with company match

Paid time off

Mental health days

Résumé du poste

Thomson Reuters is seeking a Customer Success Manager focused on global trade to nurture a book of Concierge/Advisory customers and drive renewal and growth. You will lead customer education, governance, and collaboration with Sales and Professional Services to ensure measurable business outcomes.

You will monitor usage, advocate for customers, and apply Gainsight/Salesforce data to optimize engagement. This role includes a strong emphasis on cloud software delivery and cross-functional teamwork.

Qualifications

• 8+ years of professional experience, with a minimum of 3 years' experience in customer success.
• 4-year college degree required, master's degree or equivalent preferred.
• Experience in Global Trade.
• Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.
• Experience working in and around cloud software solutions and cloud delivery models.

Responsabilités

• Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
• Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.
• Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
• Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.
• Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.
• Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.

Connaissances

Customer Success

Global Trade

Cloud software

Communication

Formation

Bachelor's degree

Outils

Salesforce

Gainsight

ERP systems

Description du poste

Thomson Reuters is seeking a Customer Success Manager focused on global trade to nurture a book of Concierge/Advisory customers and drive renewal and growth. You will lead customer education, governance, and collaboration with Sales and Professional Services to ensure measurable business outcomes.

You will monitor usage, advocate for customers, and apply Gainsight/Salesforce data to optimize engagement. This role includes a strong emphasis on cloud software delivery and cross-functional teamwork.