Global Trade Customer Success Leader

Thomson Reuters; Eagan (MN); Remote; USD 106,000 - 198,000; Full time

Benefits offered by this job

Flex My Way

Grow My Way

Headspace app access

Employee stock purchase plan

Job summary

Thomson Reuters is seeking a Customer Success Manager focused on global trade. You will manage a book of business, drive retention and growth, and partner with Sales and Professional Services to deliver value. Strong cloud experience and 8+ years in the field are required.

In this role, you will leverage Gainsight and Salesforce to monitor health, define success plans, and escalate issues. A 4-year degree is required, with a master's preferred, and remote-friendly work options are available in

Qualifications

• 8+ years of professional experience, with a minimum of 3 years' experience in customer success.
• 4-year college degree required; master's degree or equivalent preferred.
• Experience in Global Trade.
• Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem solving.
• Experience working in and around cloud software solutions and cloud delivery models.

Responsibilities

• Partner with customers to define success, deliver educational activities throughout their lifecycle, and track progress toward business outcomes.
• Develop and share best practices and Customer Success Plans, collaborating with internal teams like Sales and Professional Services.
• Monitor customer health by tracking usage data and escalating critical concerns, using insights to drive strategic adjustments.
• Identify and activate commercial growth opportunities, recommending improvements based on customer maturity and working closely with the commercial team.
• Ensure customers receive maximum value from their investment, driving retention and growth through tailored engagement and collaboration.
• Leverage technology tools (e.g., Gainsight, Salesforce) to manage client information, pipeline, and financial forecasts accurately.
• Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.

Skills

Customer Success

Business acumen

Communication

Team collaboration

Cloud software experience

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Gainsight

Job description

Thomson Reuters is seeking a Customer Success Manager focused on global trade. You will manage a book of business, drive retention and growth, and partner with Sales and Professional Services to deliver value. Strong cloud experience and 8+ years in the field are required.

In this role, you will leverage Gainsight and Salesforce to monitor health, define success plans, and escalate issues. A 4-year degree is required, with a master's preferred, and remote-friendly work options are available in