Global Trade Customer Success Manager: Drive Growth & Retention

Thomson Reuters

New York (NY)

Hybrid

USD 106,000 - 198,000

Full time

10 days ago

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Benefits offered by this job

Flexible vacation

Two Mental Health Days off

Headspace app

401k with company match

Tuition reimbursement

Employee stock purchase plan

Job summary

Thomson Reuters is seeking a Customer Success Manager focused on global trade to deepen product adoption and drive customer outcomes. You will manage a book of business, define success criteria, and partner with Sales and Professional Services to ensure ongoing value delivery.

You will leverage cloud software knowledge and strong communication to optimize retention, growth, and customer satisfaction while aligning with Thomson Reuters' strategic objectives.

Qualifications

8+ years of professional experience; minimum 3 years in customer success.
4-year college degree required; master's preferred.
Experience in Global Trade and strong business sense.

Responsibilities

Partner with customers to define success and track progress toward outcomes.
Develop and share Customer Success Plans with internal teams.
Monitor customer health using usage data and escalate critical concerns.
Identify growth opportunities and align with the commercial team.
Ensure customers receive maximum value and drive retention and growth.
Utilize tools (Gainsight, Salesforce) to manage data, pipeline, and forecasts.

Skills

Customer success

Global Trade

Business acumen

Communication skills

Cloud software

Education

4-year college degree

Master's degree

Tools

Gainsight

Salesforce

Job description

You will leverage cloud software knowledge and strong communication to optimize retention, growth, and customer satisfaction while aligning with Thomson Reuters' strategic objectives.

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