Global Trade & Logistics Specialist

IOR Direct Solutions; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

IOR Direct Solutions is seeking an experienced international freight professional to manage air export and import operations across APAC/EMEA. You will handle documentation, carrier coordination, and regulatory compliance from origin to final delivery.

The role requires 5+ years in freight forwarding with strong communication across time zones. You will liaise with carriers, brokers, and customers to ensure on-time, cost-efficient shipments and accurate records.

Qualifications

• 5+ years in international freight forwarding or logistics operations, with air freight on APAC/EMEA lanes.
• Strong communication skills and ability to meet time-sensitive cut-offs across time zones.
• Experience working with air carriers, freight forwarders, brokers and Importer/Exporters of Record.
• Working knowledge of Incoterms, HS classification, duties and local taxes.

Responsibilities

• Manage end-to-end international shipments across APAC/EMEA from pre-shipment to delivery.
• Secure space with carriers, coordinate routing, cut-offs and pickups.
• Prepare MAWB/HAWB, pre-alerts, invoices, packing lists and LC documents.
• Track shipments, resolve delays and discrepancies, ensure compliant documentation.
• Coordinate IOR/EOR requirements, permits, licenses and certifications.
• Maintain relationships with customers, agents, carriers and forwarding partners.

Skills

International freight forwarding

Air freight operations

Documentation accuracy

Customer coordination

HS classification knowledge

Incoterms knowledge

Attention to detail

Time-zone coordination

Job description

Manages international shipments from start to finish within the EMEA & APAC regions, from pre-shipment compliance through air export, import clearance and final delivery. Ensure every shipment is compliant, correctly documented, cost-efficient and delivered on time.

Key Responsibilities

Air Export Operations

• Secures air cargo space with carriers and consolidators while coordinating routing and cut-off times.
• Arranges origin pickup and coordinates cargo delivery to the warehouse or airline.
• Issues and reviews Master and House Air Waybills (MAWB/HAWB) and sends accurate pre-alerts to destination agents, freight forwarders, exporters, importers and brokers.
• Monitors departures, connections and shipment milestones and proactively resolves delays, documentation discrepancies and routing exceptions.

Import Operations

• Tracks inbound shipments and proactively provides updates on ETAs, clearance status, delivery milestones and exceptions.
• Coordinates with customs brokers and destination agents to clear customs on time.
• Confirms required import documentation, permits, licenses and approvals are in place before shipment, whenever applicable.

Shipping Documentation

• Checks, prepares and verifies commercial invoices and packing lists for accuracy, consistency and compliance.
• Prepares and verifies air waybills (MAWB, HAWB, AWB), certificates of origin, and compliance requirements for electronic equipment containing or packed with lithium batteries.
• Prepares and submits Letter of Credit (LC) documents according to instructions provided by the agent or Importer of Record (IOR).
• Identifies and resolves discrepancies between shipping documents before cargo moves.
• Maintains complete and accurate shipment records in accordance with company procedures and applicable recordkeeping requirements.

Importer / Exporter of Record (IOR/EOR) & Compliance

• Serves as the liaison for obtaining import permits, licenses, homologations and product certifications.
• Verifies duties, taxes and fees quoted by agents or Importers of Record (IORs) for accuracy and reconciles them against client billing.
• Coordinates IOR/EOR requirements with customers, overseas partners, customs brokers and regulatory authorities.
• Reviews and validates HS classifications, declared values, country of origin and destination-specific import requirements prior to shipment.
• Supports restricted-party screening, end-use/end-user documentation and other applicable trade compliance requirements.
• Identifies potential compliance issues and escalates regulatory or documentation concerns before cargo is released for movement.

Partner Management

• Serves as the main point of contact for customers and agents throughout the shipment lifecycle.
• Builds and maintains working relationships with air carriers, overseas agents, IOR/EOR providers and freight forwarding partners.
• Escalates and resolves operational issues across time zones to keep door-to-door service levels on track.
• Evaluates and negotiates partner rates and ensures clients are billed at the correct rates with the appropriate profit margin.

Qualifications

• 5+ years of experience in international freight forwarding or logistics operations, preferably with air freight experience on APAC and EMEA lanes.
• Highly detail-oriented, with strong communication skills and the ability to work effectively under time-sensitive cut-offs across multiple time zones
• Proven experience working directly with customers, air carriers, overseas agents, Importer/Exporter of Record providers and freight forwarders.
• Working knowledge of Incoterms, HS classification, customs valuation, duties and local taxes.
• Ability to quickly learn new systems, procedures, client SOPs and operational processes.
• Ability to independently manage shipments, make operational decisions and resolve day-to-day logistics issues.
• Strong sense of urgency, follow-through and accountability for shipment outcomes.
• Experience shipping electronic equipment containing lithium batteries by air is a plus.
• Import and export experience and familiarity with APAC and EMEA regulatory and certification bodies are a strong plus