Global Trade Customer Success Manager — Impact & Growth
Thomson Reuters
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Descripción de la vacante
Thomson Reuters is seeking a Customer Success Manager focused on global trade to guide Concierge/Advisory clients to measurable value and outcomes. You will own client relationships, drive renewals, and collaborate with Sales/PS to expand adoption of cloud-based solutions.
Strong communication, program management, and cloud SaaS experience are essential. This role offers comprehensive benefits, flexible work options, and a market-aligned compensation range for a senior CS leader in the United
Formación
- 8+ years of professional experience, including 3+ years in customer success.
- 4-year college degree required; master's degree preferred.
- Experience in Global Trade and cloud software solutions.
Responsabilidades
- Define success with customers and track progress toward outcomes.
- Collaborate with Sales and Professional Services to drive adoption and growth.
- Monitor customer health and escalate critical concerns with data insights.
- Identify growth opportunities and support renewal and retention efforts.
Conocimientos
Educación
Herramientas
Descripción del empleo
Thomson Reuters is seeking a Customer Success Manager focused on global trade to guide Concierge/Advisory clients to measurable value and outcomes. You will own client relationships, drive renewals, and collaborate with Sales/PS to expand adoption of cloud-based solutions.
Strong communication, program management, and cloud SaaS experience are essential. This role offers comprehensive benefits, flexible work options, and a market-aligned compensation range for a senior CS leader in the United
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