Global Trade Client Services Manager

Testing Site - JPMC; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

JPMorganChase is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Global Trade Products and Services. You will build strong relationships, deliver tailored trade solutions, and uphold the bank's standards across a global team.

In this role within Trade and Working Capital, you will guide clients on trade products like Letters of Credit, manage onboarding and complex transactions, and collaborate with bankers and sales

Qualifications

• 3+ years of relevant industry experience.
• Excellent written and verbal communication.
• Highly organized with strong multi-tasking abilities.
• Demonstrated professional presence and adaptability in fast-paced environments.
• Ability to partner with internal colleagues and external clients, applying sound judgment.

Responsibilities

• Serve as the primary point of contact for client onboarding, changes, and complex trade transactions.
• Advise clients and internal partners on trade products, including Letters of Credit.
• Resolve client requests independently and act as escalation point for complex issues.
• Manage transaction service queues and coordinate with various bank teams for resolution.
• Provide timely follow-up and ensure client satisfaction.
• Offer guidance and training to team members based on trade product expertise.
• Participate in joint client calls with Bankers and Trade Sales Officers.

Skills

Communication skills

Organization & multitasking

Professional presence

Relationship building

Cross-functional collaboration

3+ years experience

Education

College degree

Job description

JPMorganChase is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Global Trade Products and Services. You will build strong relationships, deliver tailored trade solutions, and uphold the bank's standards across a global team.

In this role within Trade and Working Capital, you will guide clients on trade products like Letters of Credit, manage onboarding and complex transactions, and collaborate with bankers and sales