Global TMS Support Lead — Incident & RCA Champion

TechDigital Group; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading tech firm is seeking a professional to manage and support TMS applications, primarily focusing on McLeod systems. The role involves resolving incidents, documenting processes, and managing a remote team across multiple time zones to ensure effective communication and incident resolution. Candidates must have over 8 years of experience in TMS applications, strong communication skills, and the ability to adapt to new technologies. Knowledge of Jira is essential for managing tasks and requests.

Qualifications

• Must have TMS experience, preferably with McLeod and Ortec.
• Experience managing teams and coordinating across time zones.
• Comfortable learning new applications for support.

Responsibilities

• Lead the support project for TMS applications.
• Document processes and enhance critical job flowcharts.
• Resolve incidents for TMS applications based on priority.

Skills

8+ years of experience in TMS applications

Production support experience

Experience with Jira

Strong communication skills

Ability to manage team across multiple time zones

Job description

A leading tech firm is seeking a professional to manage and support TMS applications, primarily focusing on McLeod systems. The role involves resolving incidents, documenting processes, and managing a remote team across multiple time zones to ensure effective communication and incident resolution. Candidates must have over 8 years of experience in TMS applications, strong communication skills, and the ability to adapt to new technologies. Knowledge of Jira is essential for managing tasks and requests.