Global Technology Support Technician

UPS; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a IT services and project delivery professional to lead customized solutions, manage cost and resources, and collaborate with cross-functional teams across IT and operations.

The role may involve coding or integration with external systems, provides technical training to staff and customers, and uses KPIs and SLAs to drive performance. The shift for this position is 3am-12pm Tuesday-Saturday. This is a permanent position.

Qualifications

• Must be a U.S. Citizen or National, or an alien legally authorized to work in the U.S.

Responsibilities

• Execute cost-aware, IT service delivery initiatives leveraging KPIs, SLAs, and cross-functional teams.
• Lead the delivery of IT services, support, and project deployments for customers.
• Provide technical training and development to departmental resources and customers.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships.

Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments.

May require coding, programming, and/or integration with external customer technology and systems.

Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure).

Provides technical training and development to departmental resources and customers.

Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics.

Applies approved principles for evaluating and setting goals and measures to deliver results.

Establishes and maintains professional working relationships with customers through face‑to‑face engagement, collaboration, and consultative interactions.

Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Performs technical, analytical, or maintenance work.

Typically, knowledge is gained through a combination of formal education in a vocational or technical degree program and on-the-job training.

Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes.

Applies experience and skills to complete assigned work within own area of expertise.

Works within standard operating procedures and/or scientific methods.

Works with a moderate degree of supervision.

The shift for this position will be 3am-12pm Tuesday-Saturday

Grade: 009

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.