Global Technology Services Group Technician

UPS; New Castle (DE); On-site; USD 110,000 - 140,000; Full time

Job summary

UPS seeks an IT service delivery lead to drive successful execution of customized solutions and organizational initiatives. You will manage costs, staffing, and infrastructure while coordinating with internal teams and partner vendors.

The role emphasizes 24x7 readiness and delivering exceptional customer experiences through strong project governance. Applicants should be capable of coding or integrating with external customer systems, and must be able to establish professional relationships

Qualifications

• Must be able to analyze complex problems and drive data-based decisions.
• Experience monitoring KPIs, SLAs, and project metrics.
• Ability to coordinate with cross-functional teams and external vendors.
• Strong focus on cost control, budgeting, and financial planning.

Responsibilities

• Lead, manage, and coordinate delivery of IT services, support, and project deployments.
• Apply root cause analysis and KPI/SLA data to improve service and outcomes.
• Establish and maintain professional relationships with customers and partners.
• Oversee cost, staffing, equipment inventory, and system security for IT resources.
• Provide technical training and development to team members and customers.

Skills

Root cause analysis

KPI tracking

Vendor management

Cross-functional collaboration

Cost management

Project coordination

Customer service

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7.

Other Criteria

Job Grade: A13

Shift: Flexible hours

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.