Technical Support Representative, In-Store

DoorDash; Philadelphia (Philadelphia County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off and paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and life insurance

Mental health program

Job summary

The SevenRooms team within DoorDash is seeking a Technical Support professional to troubleshoot issues for hospitality operators worldwide. You will instruct on product functionality, teach best practices, and drive value from our platform across email, phone, and chat.

You will deliver strategic setups, build strong client relationships, and document resolutions to improve future support. This role requires weekend availability and a customer-first mindset in a fast-paced startup environment.

Qualifications

• 1+ years in a high-impact, customer-facing support or strategic account role.
• Experience in B2B SaaS or hospitality is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Support customers via Email, Phone and Chat with prompt, courteous resolution.
• Deliver prescriptive setups and strategic solutions to maximize ROI.
• Master the SevenRooms platform and tailor knowledge to client needs.
• Document resolutions and steps for clear client records.
• Prioritize requests by customer impact to tackle critical issues first.
• Leverage internal tools to log, track, and pull relevant data.

Skills

Strong communication

Customer-focused

Problem-solving

Team collaboration

Hospitality tech interest

English proficiency

Tools

Zendesk

Jira

Salesforce

Job description

About The Team

The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.

About The Role

In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.

You’re Excited About This Opportunity Because You Will…

• Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
• Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
• Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
• Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
• Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
• Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

We’re Excited About You Because…

• You’re a strong communicator, both in writing and over the phone.
• You bring a positive, collaborative attitude and thrive in team environments.
• You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
• You have a proven ability to build strong, trusted relationships with clients.
• You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
• You’re analytical and resourceful, with sharp problem-solving skills.
• You have a technical mindset and an interest in hospitality tech.
• You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
• You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$23.40—$34.50 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.