Global Technical Support Advisor Cash & Print Tech

Innovative Technology Ltd; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation

401(k)

Health insurance

Dental insurance

Vision insurance

Informal dress code

Growth opportunities

Job summary

Innovative Technology Ltd is seeking an experienced Customer Support Advisor to join our site-based team in Suwanee, Atlanta, US. You will provide first-line support to US customers, troubleshooting mechanical, electrical, and software issues related to our cash validation and print products.

Responsibilities include handling customer inquiries, maintaining product knowledge, investigating faults, and supporting an international client base with timely, high-quality service.

Qualifications

• Significant hands-on commercial experience in a customer-facing role, ideally within a technical support environment.
• Analytical and creative approach to identifying and resolving technical issues; able to explain technical information clearly.

Responsibilities

• Provide excellent customer service and technical support to customers relating to cash validation and print products.
• Learn and advise on mechanical, electrical and software installations and issues.
• Investigate faults and escalate to engineers when necessary.
• Work to tight deadlines while managing multiple tasks and ensuring high quality support.
• Support an international customer base.
• Oversee systems infrastructure to ensure smooth data processing and minimal backlog.
• Manage stakeholder expectations regarding product/shipment availability and quality.

Skills

Customer-facing experience

Technical support

Analytical thinking

Clear communication

Organised

Deadline driven

Team player

Job description

Innovative Technology Ltd is seeking an experienced Customer Support Advisor to join our site-based team in Suwanee, Atlanta, US. You will provide first-line support to US customers, troubleshooting mechanical, electrical, and software issues related to our cash validation and print products.

Responsibilities include handling customer inquiries, maintaining product knowledge, investigating faults, and supporting an international client base with timely, high-quality service.