Global Technical Specialist, Oncology

AECOM; Lake Forest (IL); On-site; USD 97,000 - 195,000; Full time

Job summary

A leading healthcare company is seeking a Global Technical Specialist in Oncology due to rapid growth and innovation. This position will focus on driving excellence in the Oncology market, providing expert technical support, and ensuring compliance with regulatory standards. Ideal candidates will have significant experience in medical device services and a strong background in Oncology-related technologies.

Benefits

Career development opportunities

Free medical coverage after one year

Excellent retirement savings plan with employer contribution

Tuition reimbursement and student debt program

Qualifications

• 7-10 years of experience in medical device service, 2+ years focused on Oncology technologies.
• Experience in training development and delivery for technical audiences.
• Willingness to travel internationally (up to 25%).

Responsibilities

• Support the development of Oncology-specific service strategies and tools.
• Enhance customer satisfaction through proactive issue resolution.
• Lead root cause investigations and quality improvement initiatives.

Skills

Technical Support

Problem Solving

Analytical Skills

Communication

Education

Bachelor’s degree in biomedical engineering or Life Sciences

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Global Technical Specialist, Oncology

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our location in Des Plaines, IL currently has an opportunity for a Global Technical Specialist, Oncology to join our team. In this role, you will drive growth and excellence in the Oncology market by providing deep technical expertise and strategic support. This role will act as a key liaison between field service teams and internal Quality and Operations functions to ensure alignment, efficiency, and high service standards.

What You’ll Work On

• Support the development and implementation of Oncology-specific service strategies, tools, and training.
• Enhance customer satisfaction and operational performance through proactive issue resolution and continuous improvement initiatives.

• Serve as the global technical expert for Oncology-related service issues, providing advanced troubleshooting and guidance to field service teams.
• Collaborate with regional service leaders to identify and address market-specific needs and opportunities.
• Act as the primary point of contact between the field and internal Quality, Regulatory, and Operations teams for Oncology-related matters.
• Lead or support root cause investigations, CAPA development, and quality improvement initiatives related to Oncology products and services.
• Develop and deliver technical training, documentation, and best practices to enhance field service capabilities.
• Monitor and analyze service performance metrics to identify trends, risks, and areas for improvement.
• Participate in cross-functional projects aimed at product lifecycle support, new product introductions, and service innovation.
• Represent the service function in global Oncology strategy discussions and planning sessions.
• Ensure compliance with all relevant regulatory and quality standards in service operations.

Required Qualifications

• Bachelor’s degree in biomedical engineering, Life Sciences, or a related technical field.
• Minimum of 7-10 years of experience in medical device service, technical support, or field engineering, with at least 2 years focused on Oncology-related technologies or markets.
• FISH and Cytogenetics experience required.
• Proven experience working in a global or regional customer facing role, ideally within a matrixed organization.
• Strong understanding of quality systems, regulatory requirements (e.g., FDA, ISO 13485), and CAPA processes.
• Demonstrated ability to lead cross-functional initiatives and collaborate effectively with internal stakeholders (e.g., Quality, Regulatory, Operations, R&D).
• Experience in training development and delivery for technical audiences.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Willingness to travel internationally as needed (up to 25%).

Preferred Qualifications

• Advanced degree (preferred)
• CG(ASCP) certification (preferred)

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott , and on Twitter @AbbottNews.

The base pay for this position is

$97,300.00 – $194,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services DIVISION: AMD Molecular LOCATION: United States > Lake Forest : J55 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 25 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf