Global Technical Operations Engineer — Ad Tech & SSAI

Roku; Cambridge (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Roku is seeking a Technical Operations Engineer to join the Global Technical Operations team, focusing on the Roku Channel and ad services. You will troubleshoot, triage, and escalate issues with engineering and business owners, supporting end-user experience and ad operations.

Ideal candidates have 3–5 years in video tech, strong English, and the ability to work across teams in a fast-paced environment, including nights or weekends. A Bachelor’s degree or equivalent experience is required.

Qualifications

• 3–5 years of relevant technical experience in video or related technology disciplines.
• Fluent in English.
• Ability to troubleshoot and resolve issues and work with engineering and business owners.
• Resolve problems independently and follow documented escalation procedures.
• Comfortable and adaptable in a fast-paced, dynamic work environment.
• Interface with internal and external customers in a polite, positive, and professional manner.
• Detail-oriented, analytical, methodical and committed to driving quality forward.
• Familiar with the Entertainment industry (or being a fan of movie/TV).
• Willing to work flexible hours including nights and/or weekends.
• Bachelor Degree or relevant work experience required.

Responsibilities

• Prioritize issues for engineering to resolve and facilitating communication to operational and business stakeholders.
• Work with the broader technical operations team to support Roku infrastructure including Ad services.
• Work with cross-functional teams to resolve day-to-day issues, some data analysis work will be needed.

Skills

Fluent in English

AdTech knowledge

Troubleshooting

Cross-functional teamwork

Data analysis

Education

Bachelor's degree

Tools

SSAI knowledge

Job description

Roku is seeking a Technical Operations Engineer to join the Global Technical Operations team, focusing on the Roku Channel and ad services. You will troubleshoot, triage, and escalate issues with engineering and business owners, supporting end-user experience and ad operations.

Ideal candidates have 3–5 years in video tech, strong English, and the ability to work across teams in a fast-paced environment, including nights or weekends. A Bachelor’s degree or equivalent experience is required.