Global Tech Support Specialist II — AI & Insights

Smartsheet; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Smartsheet empowers teams to manage work globally with AI-assisted insights. This role reports to a Support Manager and delivers support to customers around the world.

Key duties include troubleshooting customer issues using internal and external resources, becoming Smartsheet Certified, and communicating via email, phone, and chat. We value empathy, ownership of problems, and a collaborative spirit across diverse teams.

Qualifications

• Excellent written and verbal communication skills.
• 1+ years of technical or customer support experience.
• Ability to show empathy and take ownership of issues.

Responsibilities

• Troubleshoot customer issues using internal and external resources.
• Become Smartsheet Certified and communicate via email, phone, and chat.
• Exceed performance goals and contribute to team projects.

Skills

Communication

Customer support

Empathy

Ownership

Job description

Smartsheet empowers teams to manage work globally with AI-assisted insights. This role reports to a Support Manager and delivers support to customers around the world.

Key duties include troubleshooting customer issues using internal and external resources, becoming Smartsheet Certified, and communicating via email, phone, and chat. We value empathy, ownership of problems, and a collaborative spirit across diverse teams.