Technical Support Specialist II (Fully Remote)

Smartsheet; United States; Remoto; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Smartsheet empowers teams to manage work globally with AI-assisted insights. This role reports to a Support Manager and delivers support to customers around the world.

Key duties include troubleshooting customer issues using internal and external resources, becoming Smartsheet Certified, and communicating via email, phone, and chat. We value empathy, ownership of problems, and a collaborative spirit across diverse teams.

Competenze

• Excellent written and verbal communication skills.
• 1+ years of technical or customer support experience.
• Ability to show empathy and take ownership of issues.

Mansioni

• Troubleshoot customer issues using internal and external resources.
• Become Smartsheet Certified and communicate via email, phone, and chat.
• Exceed performance goals and contribute to team projects.

Conoscenze

Communication

Customer support

Empathy

Ownership

Descrizione del lavoro

• Smartsheet unites human teams with AI agents to manage work and uncover insights.
• You will report to a Support Manager and deliver support to customers globally.

Key Responsibilities:

• Troubleshoot customer issues using internal and external resources.
• Become Smartsheet Certified and communicate via email, phone, and chat.
• Exceed performance goals and contribute to team projects.

Qualifications:

• Excellent written and verbal communication skills.
• 1+ years of technical or customer support experience.
• Ability to show empathy and take ownership of issues.

Why Smartsheet?:

• Your ideas are heard, potential is supported, and contributions have real impact.
• We welcome diverse perspectives and nontraditional paths.

Smartsheet

Smartsheet empowers teams to manage work seamlessly and scale solutions using AI. The company fosters an inclusive, innovative culture where ideas are heard and contributions have real impact.