Global Tech Support Director, Payments & AI

JPMorganChase; Palo Alto (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Performance bonus

Career development

Job summary

JPMorgan Chase is seeking a Technology Support Director within the Commercial & Investment Bank Premier Client Technology team to lead a global, client-focused technology support function. You will oversee service health, incident management, and risk governance across regions, partnering with product and sales teams to improve client outcomes and operational metrics.

You will drive a disciplined, compliant environment for AI-enabled workflows and ensure strong controls, with executive-level

Qualifications

• 7+ years in IT services troubleshooting, resolution and maintenance.
• Experience leading client-facing technology support or service delivery teams in financial services.
• Proven ability to manage complex client relationships and influence senior stakeholders.

Responsibilities

• Lead a global technology support team focused on service health and client experience.
• Partner with product, sales, implementation, and service teams for improvements.
• Monitor performance trends and drive actions to improve stability and satisfaction.
• Establish operating routines across regions for onboarding and ongoing support.
• Drive incident, problem, and service recovery across regions.
• Govern client engagements and escalations with Compliance, Risk, Legal, and Operations.
• Promote conduct excellence, discipline, and strong controls.
• Collaborate with regional leaders on strategy, resources and priorities.
• Deliver executive updates on portfolio performance and risks.
• Set reuse-first expectations for enterprise AI adoption with human-in-the-loop validation.
• Govern AI-assisted workflows for incident/change processes with traceability.

Skills

IT service management

Team leadership

Global coverage

Risk and controls

Incident management

Executive communication

AI governance

Education

Bachelor's degree

Job description

JPMorgan Chase is seeking a Technology Support Director within the Commercial & Investment Bank Premier Client Technology team to lead a global, client-focused technology support function. You will oversee service health, incident management, and risk governance across regions, partnering with product and sales teams to improve client outcomes and operational metrics.

You will drive a disciplined, compliant environment for AI-enabled workflows and ensure strong controls, with executive-level