Global Tech Support Director for Premier Banking Clients

JPMorgan Chase & Co.; Palo Alto (CA); On-site; USD 190,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Director for Premier Client to lead a global technology support team serving strategic clients in Payments and Global Banking.

You will drive worldwide coverage, partner with product and service teams, and ensure strong risk controls and incident management across regions. You will guide executive-facing updates, establish governance for AI-assisted workflows, and promote best practices in client engagement, service health, and operational

Qualifications

• 7+ years of experience in troubleshooting and maintaining IT services.
• Experience leading client-facing technology support teams in financial services.
• Experience operating in a global, matrixed environment across regions.
• Strong risk and controls mindset with policy adherence.
• Excellent communication and ability to present to senior executives.
• Experience leading safe use of enterprise AI in production support workflows.
• Proven discipline in incident management and service recovery.

Responsibilities

• Lead a global technology support team focused on service health and client experience.
• Collaborate with product, sales, and service teams to improve client outcomes.
• Monitor system performance and drive actions to improve stability and responsiveness.
• Set operating routines across regions for onboarding, implementation, and service management.
• Drive incident/problem/change governance and continuous improvement.
• Coordinate with Compliance, Risk, Legal, and Operations as needed.
• Foster a culture of conduct, controls, and responsibility aligned to policy.

Skills

IT troubleshooting

Client-facing leadership

Global/matrix environment

Risk & controls

Executive communication

AI in production

Incident management

Job description

JPMorgan Chase & Co. is seeking a Technology Support Director for Premier Client to lead a global technology support team serving strategic clients in Payments and Global Banking.

You will drive worldwide coverage, partner with product and service teams, and ensure strong risk controls and incident management across regions. You will guide executive-facing updates, establish governance for AI-assisted workflows, and promote best practices in client engagement, service health, and operational