Global Tech Client Engagement MD: Delivery Transformation

State Street; Quincy (MA); On-site; USD 170,000 - 268,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off

Employee Assistance Program

Incentive compensation

Tax-advantaged savings plans

Job summary

State Street is seeking a senior leader to drive delivery for the unified client engagement operating model within technology. You will partner with the Head of Technology Client Engagement to transform fragmented client engagement practices into a single, cohesive organization with clear ownership and measurable productivity improvements.

The role serves as the primary delivery counterpart to the SVP, moving transformation from design to scaled execution while ensuring governance, risk controls

Qualifications

• Bachelor’s degree in business, technology, or related discipline; MBA or equivalent strongly preferred.
• Significant leadership experience driving enterprise-wide, multi-year transformation programmes.
• Proven track record of operating model design and large-scale centralisation with measurable improvements.
• Deep experience in client engagement, relationship management, and lifecycle delivery across complex, global organisations.

Responsibilities

• Lead the implementation of the centralised client engagement operating model with standard processes and governance.
• Drive elimination of fragmented engagement practices through consistent execution and delivery disciplines.
• Provide senior oversight of complex client engagements, delivery risks and escalations.
• Embed governance, decision rights and escalation frameworks across the client technology lifecycle management.
• Oversee executive engagement with CIOs, COOs and other senior stakeholders.

Skills

Executive leadership

Stakeholder management

Delivery governance

Client engagement

Matrixed environment

Education

Bachelor’s degree in business, technology, or related discipline

MBA or equivalent (preferred)

Job description

State Street is seeking a senior leader to drive delivery for the unified client engagement operating model within technology. You will partner with the Head of Technology Client Engagement to transform fragmented client engagement practices into a single, cohesive organization with clear ownership and measurable productivity improvements.

The role serves as the primary delivery counterpart to the SVP, moving transformation from design to scaled execution while ensuring governance, risk controls