Global Support Engineer – Transplant Systems Lead

Werfen; Norcross (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

Werfen is seeking a Global Support Engineer in Norcross, Georgia. This role involves supporting the Transplant Business Unit through product development and providing troubleshooting support both domestically and internationally.

The ideal candidate will have expertise in HLA transplant diagnostics and strong communication skills. Responsibilities include leading technical roles, managing documentation, and collaborating with internal teams.

Qualifications

• Master's Degree with 3+ years experience or B.S. with 5+ years experience.
• Knowledgeable in HLA in transplant diagnostics.
• Lab background as a medical technologist is a plus.

Responsibilities

• Lead technical role in product and software development.
• Generate and manage technical documentation like user manuals.
• Train teams on technical product improvements.

Skills

HLA knowledge in transplant diagnostics

Strong communication skills

Analytical problem-solving

Strong computer skills

Knowledge of Linux

Education

Master's Degree with 3 or more years of experience

B.S. with 5 or more years of experience

Tools

Software programs for data analysis

Job description

Werfen is seeking a Global Support Engineer in Norcross, Georgia. This role involves supporting the Transplant Business Unit through product development and providing troubleshooting support both domestically and internationally.

The ideal candidate will have expertise in HLA transplant diagnostics and strong communication skills. Responsibilities include leading technical roles, managing documentation, and collaborating with internal teams.