Global Support Director - AI-Driven Guest Experience (Remote)

Cloudbeds; United States; À distance; USD 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Remote-first culture

Parental leave

Professional development

Résumé du poste

Cloudbeds is a hospitality technology platform powering hotels worldwide. We are a remote-first team with a strong focus on delivering an exceptional hotelier experience.

The leader will drive global support excellence, optimize resolution times, and scale AI-enabled processes across 40+ countries. Ideal candidates bring 8+ years in support, with 4+ years leading leaders, and demonstrable success in scaling high-volume operations with data-driven decision making.

Qualifications

• 8+ years in support, including 4+ leading leaders.
• Scaled high-volume contact centers with AI automation.
• Strong workforce management and data skills.

Responsabilités

• Lead global support and own the hotelier experience.
• Drive first contact resolution and reduce resolution times.

Connaissances

Global support leadership

AI automation in contact centers

Workforce management

Data analytics

Remote team leadership

Description du poste

Cloudbeds is a hospitality technology platform powering hotels worldwide. We are a remote-first team with a strong focus on delivering an exceptional hotelier experience.

The leader will drive global support excellence, optimize resolution times, and scale AI-enabled processes across 40+ countries. Ideal candidates bring 8+ years in support, with 4+ years leading leaders, and demonstrable success in scaling high-volume operations with data-driven decision making.