Global Support Operations Leader — AI, Automation & Scale

Cloudbeds; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote First

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Job summary

Cloudbeds is seeking a Senior Support Operations Manager to oversee the operational backbone of their global support organization. This unique role focuses on designing and enhancing systems, workflows, automation, and reporting that empower teams for world-class service.

The ideal candidate will have 5+ years in Support Operations, deep expertise with Zendesk, and strong analytical skills for driving process improvements. Join a remote-first company committed to inclusion and professional development.

Qualifications

• 5+ years of experience in Support Operations or a comparable operational leadership role.
• Hands-on expertise administering Zendesk or an equivalent support platform.
• Strong experience in designing operational processes.

Responsibilities

• Own the administration of Zendesk and related platforms.
• Lead implementation of AI-driven support capabilities.
• Establish KPI reporting and executive dashboards.

Skills

Support Operations

Zendesk Administration

Process Improvement

Data Analysis

Project Management

Tools

SQL

Looker

Tableau

Power BI

Job description

Cloudbeds is seeking a Senior Support Operations Manager to oversee the operational backbone of their global support organization. This unique role focuses on designing and enhancing systems, workflows, automation, and reporting that empower teams for world-class service.

The ideal candidate will have 5+ years in Support Operations, deep expertise with Zendesk, and strong analytical skills for driving process improvements. Join a remote-first company committed to inclusion and professional development.