Global Support Agent-4

FedEx Logistics; Memphis (TN); On-site; USD 29,000 - 39,000; Full time

Job summary

FedEx Logistics seeks an experienced professional to assist in resolving complex customer account issues and ensure timely invoice processing. This role supports process improvements to identify, remediate, and prevent fraud patterns while handling high-volume cases efficiently.

The position requires strong research, time management, and organizational skills, with a demanding travel or scheduling component in a logistics environment.

Qualifications

• High school diploma or GED required; related experience may offset degree requirements.
• Five years clerical accounting/bookkeeping experience; two years in adjusting air freight invoices or customer contact with scheduling responsibility.
• Strong PC, analytical, organizational, and communication skills.

Responsibilities

• Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
• Support process improvement opportunities in daily work to aid fraud pattern identification, remediation, and prevention.
• Assist in resolving complex customer account issues, concerns and/or procedures.

Skills

Fraud research

Time management

Multi-tasking

Education

High school diploma or GED

Job description

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.

Essential Functions

• Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
• Perform other duties as assigned. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.
• To assist in resolving complex customer account issues, concerns and/or procedures.

Skills considered a plus

• Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution.
• Excellent time management skills with ability to multitask and effectively prioritize multiple varying work assignments.
• Strong ability to timely and effectively manage a high case volume in an evolving work environment.

Minimum Education

High school diploma or GED. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.

Knowledge, Skills and Abilities

Strong personal computer (PC), analytical, organizational and communication skills.

Job Conditions

Some travel required.

Preferred Qualifications

This role will be based in Memphis, TN, hours Monday through Friday, 8:00a to 4:30pm.

Pay Transparency

Internal Grade H29

Pay

$20.80 to $27.55

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)