Revenue Services Team Lead

Federal Express Corporation; Memphis (TN); On-site; USD 29,000 - 39,000; Full time

Job summary

Federal Express Corporation is seeking a qualified candidate in Memphis, Tennessee to instruct basic training classes and assist in coordinating training programs across Revenue Services. The role involves supporting implementation of limited skills/training initiatives and collaborating with internal teams.

Responsibilities include performing basic quality audits, reporting operational data and highlighting anomalies, resolving escalations, and adjusting to changing priorities.

Qualifications

• High school diploma or GED required.
• Five years experience in Revenue, Customer Service, or office administration.
• Excellent verbal and written communication skills.
• Advanced understanding of revenue services applications and tools.

Responsibilities

• Performs basic quality audits across limited Revenue Services functions and provide feedback to internal and external team members.
• Reports and summarizes operational data and bring to management operational anomalies and changes in customer behavior.
• Resolves escalations across Revenue Services functions.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Customer service

Revenue systems

Education

High school diploma/GED

Tools

Revenue systems software

Job description

Instructs basic training classes and assist in implementing and coordinating limited skills/training/programs across Revenue Services.

Essential Functions

• Performs basic quality audits across limited Revenue Services functions and provide feedback to internal and external team members.
• Reports and summarizes operational data and bring to the attention of management operational anomalies and changes in customer behavior.
• Resolves escalations across Revenue Services functions.
• Perform other duties as assigned.

Minimum Education

High school diploma/GED.

Related experience may offset degree requirements, and related education/degree may offset experience requirements.

Minimum Experience

Five (5) years experience in Revenue, Customer Service, or Office Administrative position

Knowledge, Skills and Abilities

Must exhibit excellent verbal and written communication, strong human relation skills, and an advanced understanding of revenue services applications and tools.

Job Conditions

Some travel required

Preferred Qualifications

• Time management,
• Organizational and multi-tasking skills,
• Ability to work in a fast-paced environment handling various tasks and changing priorities, while maintaining high attention to detail and accuracy to achieve daily assignments and goals

Pay Transparency: This position is located in Memphis, TN.

Pay: The pay starts at $21.63 an hour.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)