Global Support Agent-4

Federal Express Corporation; Memphis (TN); On-site; USD 29,000 - 38,000; Full time

Job summary

Federal Express Corporation in Memphis, TN is seeking a detail‑oriented clerical accounting professional to assist with invoice processing and complex customer account issues. You will support rapid resolution and maintain accuracy in line with guidelines.

Exposure to fraud patterns and process improvement will be valued as you help identify remediation opportunities while coordinating with cross‑functional teams. Some travel and a standard weekday schedule are expected.

Qualifications

• Five (5) years clerical accounting or related business experience.
• Two (2) years experience in adjusting air freight invoices or customer contact with scheduling responsibility.

Responsibilities

• Assist in resolving complex customer account issues and ensure timely invoice processing.
• Support process improvement opportunities to identify, remediate, and prevent fraud patterns and trends.
• Assist in resolving complex customer issues, concerns and procedures.

Skills

Fraud investigation

Time management

High volume handling

Education

High school diploma or GED

Job description

Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.

Essential Functions

• Assist in resolving complex customer account issues and ensure timely and accurate invoice processing according to guidelines.
• Perform other duties as assigned. To support process improvement opportunities in daily work that aids in the identification, remediation, and prevention of fraud patterns and trends.
• To assist in resolving complex customer account issues, concerns and/or procedures.

Skills Considered a Plus

• Strong ability to perform thorough research to investigate fraud incidents and apply quick resolution.
• Excellent time management skills with ability to multitask and effectively prioritize multiple varying work assignments.
• Strong ability to timely and effectively manage a high case volume in an evolving work environment.

Minimum Education

High school diploma or GED. Related experience may offset degree requirements and related education/degree may offset experience requirements.

Minimum Experience

Five (5) years clerical accounting/bookkeeping or related general business experience which includes two (2) years experience in adjusting air freight invoices or customer contact experience with some scheduling responsibility.

Knowledge, Skills And Abilities

Strong personal computer (PC), analytical, organizational and communication skills.

Job Conditions

Some travel required.

Preferred Qualifications

This role will be based in Memphis, TN, hours Monday through Friday, 8:00a to 4:30pm.

Pay Transparency

Internal Grade H29

Pay

$20.80 to $27.55

Application Criteria/Deadline

September 30 , 2026

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)