Global Supply Chain & Logistics Coordinator

Lanxess Corporation; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Compensation package

Comprehensive benefits

Work-life flexibility

Training & development

Diversity & inclusion

Job summary

LANXESS in Pittsburgh seeks an Order Management & Customer Support professional to process customer orders in SAP, maintain master data, and review orders for accuracy to ensure on-time delivery and high service levels.

You will collaborate with Sales, Finance, and Customers, monitor receivables, and resolve payment issues while supporting inventory planning and logistics coordination across warehouses and transportation providers. A strong process mindset and international exposure are valued.

Qualifications

• Academic graduate Business Administration, PhD in Organic Chemistry
• 3-5 years of relevant experience
• Project Management experience
• International Experience (e.g. expatriation experience, intercultural know-how)

Responsibilities

• Process and manage customer orders accurately and efficiently in SAP to ensure on-time delivery and high service levels.
• Maintain customer master data, including contact information, shipping instructions, and communication records.
• Review customer purchase orders for accuracy, including pricing, Incoterms, and other order requirements.
• Coordinate special customer requests, delivery schedules, and transportation arrangements.
• Monitor customer receivables and proactively follow up on outstanding balances to support timely payment collection.
• Collaborate with Sales, Finance, and customers to resolve payment issues, minimize aged receivables, and reduce delinquent accounts.
• Allocate available inventory to meet customer demand while considering transportation lead times and delivery commitments.
• Monitor inventory levels and communicate supply constraints, shortages, or demand fluctuations to management and commercial teams.
• Coordinate product movements between warehouses, terminals, yards, and customers in compliance with company policies and transportation regulations.
• Manage and optimize utilization of the LANXESS ISO container fleet, including inventory positioning, storage reduction initiatives, and equipment transfers.
• Coordinate parcel and bulk product imports, partnering with global supply chain teams to ensure product availability, documentation accuracy, and timely scheduling.
• Track inbound shipments and resolve transportation issues, including damaged equipment, routing changes, overweight shipments, and delivery disruptions.
• Ensure accurate SAP transaction processing and product availability updates upon receipt of inbound inventory.
• Investigate customer deductions, claims, and disputes, identifying root causes and implementing preventive measures.
• Calculate applicable demurrage and storage charges and prepare corresponding debit notes.
• Coordinate corrective actions related to shipping errors, billing discrepancies, damaged or returned materials, and supplier performance issues.
• Act as the primary point of contact for logistics-related customer concerns, ensuring prompt resolution and maintaining high levels of customer satisfaction.
• Ensure compliance with company policies, transportation regulations, and operational procedures throughout all logistics activities.
• Convert monthly demand forecasts into intercompany purchase orders and procurement requisitions within SAP.
• Partner with global Business Unit Supply Chain teams to monitor product availability, shipment status, and transportation routing for North America.
• Identify and implement process improvement opportunities that enhance supply chain performance, inventory management, and customer service.
• Manage slow-moving and obsolete inventory through effective planning and disposition strategies to improve working capital and supply efficiency.
• Support continuous improvement initiatives in collaboration with Supply Chain Excellence, Operations, and Management teams.

Job description

LANXESS in Pittsburgh seeks an Order Management & Customer Support professional to process customer orders in SAP, maintain master data, and review orders for accuracy to ensure on-time delivery and high service levels.

You will collaborate with Sales, Finance, and Customers, monitor receivables, and resolve payment issues while supporting inventory planning and logistics coordination across warehouses and transportation providers. A strong process mindset and international exposure are valued.