Global Student Experience Manager

Education First; Jacksonville (FL); On-site; USD 46,000 - 63,000; Full time

Job summary

Education First in Florida is seeking a Customer Experience Manager to oversee a high-quality experience for international students and host families. You will welcome students, resolve questions, conduct weekly evaluations, and serve as the primary contact for host families.

This role blends people skills with administrative duties, using EF systems to track records, address welfare concerns, and respond quickly to issues. English fluency and energetic teamwork are essential.

Qualifications

• Experience in a customer-facing environment.
• Friendly and approachable with strong interpersonal skills.
• Capable of using your own initiative.
• Must have work authorization to be employed in the country.
• Fluent in English.
• Excellent organizational and communication skills.
• Age 21 or older.

Responsibilities

• Welcome students to EF school and ensure high customer service and satisfaction.
• Answer queries and assist with student welfare issues.
• Provide high-level support to Host Families and International Students, timely responses per school rules.
• Manage student and office cases, addressing concerns from students and parents.
• Assist with weekly student evaluations.
• Maintain records for students and host families (insurance, medical, background checks).
• Approve and record temporary host family moves.
• Support EF systems administratively.
• Respond to problems and emergencies as needed.

Skills

Customer service

Interpersonal skills

Initiative

English fluency

Work authorization

Job description

Education First in Florida is seeking a Customer Experience Manager to oversee a high-quality experience for international students and host families. You will welcome students, resolve questions, conduct weekly evaluations, and serve as the primary contact for host families.

This role blends people skills with administrative duties, using EF systems to track records, address welfare concerns, and respond quickly to issues. English fluency and energetic teamwork are essential.