Florida Customer Experience Manager for Intl Students

EF Education First Ltd.; Jacksonville (FL); On-site; USD 49,000 - 61,000; Full time

Job summary

EF Education First Ltd. is seeking a Customer Experience Manager in Florida to ensure a quality experience for international students and host families.

You will manage weekly student evaluations, address concerns via EF systems, and serve as the main contact for host families. Ideal candidates are energetic, customer-focused, and capable of taking initiative, with strong organizational and communication skills.

Qualifications

• Experience in a customer-facing environment, ideally with young people.
• Approachable and friendly with excellent interpersonal skills.
• Capable of using your own initiative.
• Have authorization to work in the country of employment.
• Complete fluency in English.
• Solid organizational and communication skills.

Responsibilities

• Welcome students to the EF school and ensure a high level of customer service and student satisfaction.
• Answer student queries and helping with student welfare issues
• Provide high-level customer support to Host Families and International Students, ensuring questions are answered and addressed in a timely manner in compliance with the school's regulations.
• Manage student and sales office cases, addressing student and parent concerns
• Assist with weekly student evaluations
• Manage relevant records for students and host families, such as insurance or medical records and background checks.
• Approve and record temporary student host family moves.
• Administration support using the EF systems.
• Respond to any problems and emergency situations should they arise.

Skills

Customer service

Interpersonal skills

Initiative

English fluency

Job description

EF Education First Ltd. is seeking a Customer Experience Manager in Florida to ensure a quality experience for international students and host families.

You will manage weekly student evaluations, address concerns via EF systems, and serve as the main contact for host families. Ideal candidates are energetic, customer-focused, and capable of taking initiative, with strong organizational and communication skills.